Description
The Cisco TelePresence Management Suite Foundation version 2.0 instructor-led remote delivery course will provide participants with the skills and knowledge needed to manage Cisco TelePresence endpoints and phonebooks, provide booking services, and run reports on Cisco TMS.
Objectives
After completing this course, the student should be able to:
- Add, manage, and maintain devices using Cisco TMS
- Configure and manage phonebooks
- Schedule calls
- Use the ticketing system and reporting tools
Prerequisites
- Cisco TelePresence Basics On-Demand (TBOD) or equivalent knowledge
- Cisco TelePresence Endpoint Foundation (TEPF) or equivalent knowledge
Who Should Attend
This course is designed for engineers and administrators responsible for the day-to-day TMS operational management of devices and phonebooks and providing booking services and reports. The primary audience for this course includes:
- Customer support staff and first-level helpdesk support
- Cisco TelePresence conference administrators
Outline
- Module 1: Cisco TMS Adding and Managing Systems
- Adding and Modifying Systems
- Managing Groups of Systems
- Maintaining Systems
- Module 2: Phonebooks
- Configuring Phonebooks from a Manual List
- Configuring Phonebooks from External Sources
- Setting Phonebooks on Systems
- Module 3: Conferences
- Using Smart Scheduler
- Using Cisco FindMe
- Creating Two Site Conferences from Cisco TMS
- Creating Multiple Site Conferences from Cisco TMS
- Changing Advanced Conference Settings from Cisco TMS
- Monitoring Live Conferences from Conference Control Center
- Module 4: Ticketing and Reporting
- Using the Cisco TMS Ticketing System
- Using the Cisco TMS Reporting Tools
Lab Outline
- Lab 1: Adding and Managing Systems
- Lab 2: Maintaining Systems
- Lab 3: Phonebooks
- Lab 4: Smart Scheduler
- Lab 5: FindMe
- Lab 6: Conference Booking
- Lab 7: Conference Monitoring
- Lab 8: Ticketing System
- Lab 9: Reporting Tools
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