Course Objectives:

After completing this course, a student will be able to:

• Explain the features and benefits of using GVP
• Describe the GVP 8 architecture
• List the main components of GVP 8
• Explain the communication between the GVP components and SIP Server
• Describe GVP reports
• Explain GVP integration options

Course Prerequisites:

Skills Required: Familiarity with Genesys Framework.

Target Audience:

Genesys Voice Platform Foundation is intended for anyone who needs to learn the architecture and basic functionality of the Genesys Voice Platform 8. Business analysts, project managers, system administrators, system integrators, technical architects, telephony specialists, application developers, and support specialists will find this course a useful preparation for their further work with the next generation GVP.

Software Version:

This course uses GVP version 8.5.0 with other Genesys 8.1 software.

Genesys Voice Platform 8.5 Foundation Training (GVP85-FND) gives students a high-level technical and functional understanding of the architecture of the Genesys Voice Platform (GVP) in version 8. This course includes the following topics: GVP Solution overview, GVP architecture overview, GVP components and functional description, GVP integration with SIP Server and other Genesys components. Genesys Voice Platform Foundation is the starting point for all other Genesys Voice Platform 8 courses in the Genesys University curriculum.