Description

Cisco Prime Service Catalog software is a self-service portal that allows users to order and manage any type of IT service, from the data center to the desktop. The service catalog software lets IT standardize and consolidate a wide array of services, and it gives end users a self-service shopping experience. It also standardizes, unifies, and automates delivery processes for data center and workplace services. The Cisco Prime Service Catalog 10 Advanced Design and Development course teaches students how to use the advanced service design and configuration features of Cisco Prime Service Catalog 10. Topics include demand management and the management of resources provisioned through service requests; advanced form design, advanced service item design, advanced integration capabilities, and the APIs available for interfacing with the software; and capabilities available for site and system administration. You learn about how the service catalog is installed and maintained on an enterprise server, and how the installation is integrated with other aspects of the enterprises infrastructure.This course combines lecture materials and hands-on labs throughout to help ensure that you can successfullydesign and configure Cisco Prime Service Catalog 10 to create a self-service IT service catalog.

Objectives

Upon completion of this course, you should be able to:

• Use service design best practices for designing and configuring an IT service catalog
• Use the advanced features and functions available for designing and configuring services in Cisco Prime Service Catalog 10
• Control and monitor demand management of resources allocated through Cisco Prime Service Catalog 10
• Use the APIs available for integrating Cisco Prime Service Catalog 10 with other enterprise software and for enhancing the functions of catalog services
• Understand Cisco Prime Service Catalog 10 software installation and configuration
• Use tools for performing Cisco Prime Service Catalog 10 release management
• Perform system and site administration for Cisco Prime Service Catalog 10

Prerequisites

• Previous completion of the Cisco Prime Service Catalog 10 Designing Services course
• Recommended: Basic understanding of XML tag structure
• Recommended: Basic-to-intermediate experience using XSL and XSLT and the capability to write simple XSL transformations
• Recommended: Experience using Microsoft Active Directory or another Lightweight Directory Access Protocol (LDAP) directory
• Recommended: Basic JavaScript programming and webpage design
• Recommended: Familiarity with writing SQL queries and with accessing a SQL database through a query or reporting tool

Who Should Attend

This course is designed for anyone responsible for using Cisco Prime Service Catalog to design and configure an IT service catalog. The primary audience for this course includes:

• Technically-oriented service designers and business analysts
• System integrators and professional services

Outline

• Module 1: Service Configuration Overview and Review
• Module 2: Service Foundation
• Module 3: Demand Management and Billing Operations Using Service Items
• Module 4: Advanced Aspects of Service Form Design
• Module 5: Advanced Aspects of Service Design
• Module 6: Using Catalog Deployer for Release Management
• Module 7: Site Customization and System Administration
• Module 8: Integration and Integration APIs

Lab Outline

• Lab 1: A. Lab Access
• Lab 2: A. Create OU, People and Roles in Organization Designer
• Lab 3: A. Create a Virtual Machine Service Item
  • Create the Billing Rate Group and Rate Table
  • Create an Account and Agreement
  • Configure Email Policy Alerts
  • Configure a CPU Quota Policy
  • Configure the Demand Management Reserved Portlets and Portal Pages
  • Configure a Service Request
  • Test the Service Request and Review the Reserved Portlets
• Lab 4: A. Create an Active Form Component
  • Create Conditional Rules
  • Using ISF and JavaScript
  • Using Data Retrieval Rules
  • Working with Person Data
  • Directory Tasks
  • Implementing a Grid (1)
  • Implementing a Grid (2)
• Lab 5: A. Service Presentation
  • Configuring Delivery Plans and Task Details
• Lab 6: A. Creating and Deployment Catalog Deployer Packages
• Lab 7: A. Custom Style Sheets
  • Using Consumer Web Technologies to Enhance the Service Catalog
• Lab 8: A. Directory Integration Demo
  • Create a SoapUI Request
  • Submit a RAPI Request
  • Service Link – RAPI Integration
  • Submit an nsAPI Request